Privacy Policy

1. Introduction

DC Lifts is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website or engage with our services.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

The Data Controller responsible for your personal data is:

DC Lifts
8 Bentley Road North
Bentley
Walsall
WS2 0DB
United Kingdom
Email: office@dclifts.co.uk
VAT Number: 211 3692 40

3. Personal Data We Collect

We may collect and process the following personal data:

Full name

Company name (if applicable)

Email address

Telephone number

Installation or property address

Project details and enquiry information

Information provided via contact forms, email, or telephone

Payment and invoicing information (where applicable)

We may also collect limited technical data such as IP address, browser type, and website usage data through cookies.

4. How We Use Your Data

We use your personal data to:

Respond to enquiries and provide quotations

Supply and install lift products

Provide servicing and maintenance packages

Manage warranties and aftercare support

Process payments and issue invoices

Comply with legal and regulatory obligations

Improve our website, services, and customer experience

We will only use your data where we have a lawful basis to do so, including performance of a contract, legal obligation, or legitimate business interests.

5. Data Sharing

We do not sell or rent your personal data.

We may share your data with:

Professional advisers (such as accountants or legal advisers)

Service providers and contractors where necessary to deliver our services

Regulatory authorities where required by law

All third parties are required to respect the security of your data.

6. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including satisfying legal, accounting, or reporting requirements.

7. Data Security

DC Lifts takes appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

8. Your Rights

Under UK data protection law, you have the right to:

Request access to your personal data

Request correction of inaccurate data

Request erasure of your data (where applicable)

Object to or restrict processing

Request transfer of your data

Withdraw consent where processing is based on consent

To exercise your rights, please contact us at:
office@dclifts.co.uk

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

9. Cookies

Our website may use cookies to improve user experience and analyse website traffic. You can control or disable cookies through your browser settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.